Refund policy

Regarding our refunding policy, our company does not issue refunds after the date of shipping. Our activity is still regarded as a small business, considering our moderate influx of orders, therefore we prompted to implement such decision.

We therefore apologise by our end for any inconvenience caused.
You can always contact us for any return question at elsagetutefera@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.